Help - FAQ

PLACING AN AD AND REGISTERING AS A MEMBER
All Coast classifieds for print and online are placed through an online self-serve system. To place an ad, first click on Place Ads. If you have not registered as a member on our site or are not logged in, you will be prompted to do so. This is a requirement of placing ads on the site.

You will also be asked to choose a user name and password. You're required to provide a first and last name, a neighbourhood or city and a valid email address. Rest assured, your email address and your name will remain confidential and will not be used in any of the ads that you place on the site. Only your member name will be shared.

In order to activate your membership, an email will be sent to your email address and you will be required to click on a link before finally logging in for the first time.


TO PLACE YOUR AD IN PRINT

CATEGORIES - Step 1
First choose a classified category for your ad.

ONLINE OR PRINT/ONLINE COMBO - Step 2
Next you will be asked to select whether you want your ad to run online only or both online and in the weekly edition of The Coast.

By placing your classified in The Coast newspaper, you will be getting maximum exposure for your ad. 24,000 copies of The Coast newspaper are circulated every Thursday to over 610 high traffic locations in the Halifax HRM area.

Combo online / print ads run in the newspaper for one week and online for 45 days. They cost $10. The word count for the print ad is 30 words but the online ad can be up to 500 characters (much longer). If the online ad is very long we will edit it for print publication to the best of our abilities.

Deadline to get an ad in print is every Monday at 4pm for that Thursday's paper.

Online only classifieds are free for everyone. Online only classifieds are 500 characters long and are posted for 45 days.

With each option, you can upload up to 5 photos and link your online ad to a website.

PROMOTE YOUR AD - AD DETAILS - Step 3
You will be asked to give a title to your classified ad as well as a description. These two fields are mandatory. You can also enter a price and a website link. The Coast Classifieds reserves the right to edit text or delete ads as it sees fit. We currently do not accept adult services ads.

You can choose to promote your online ad - a good alternative to buying a classified ad in print. There are two options available - Featured Ad Placement and Highlighting.

Featured Ad Placement gives you premium placement throughout the The Coast Classifieds site on the left hand navigational column of the page. Your Featured Ad will include a photo and the title of your ad. Your ad will alternate with other Featured Ads for placement in this section. Your ad will also be highlighted with a striking colour background in the browse and search sections of the website. This is available for $10 for 45 days.

Highlighting gives your ad a striking colour background, is available for $4 for 45 days and makes your ad stand out.

IMAGE UPLOADS - Step 4
You can upload up to 5 images. Maximum image size on our website is 400 x 400 at 80 dpi. We will not accept images bigger than 1000 x 1000 or larger than 150KB for downsizing. The Coast Classifieds reserves the right to remove images. We do not accept images that display nudity.

CONFIRMATION AND PREVIEW - Step 5
First confirm your billing address. On the next screen, check over your ad and the total price. At any time, you can go backwards to an earlier screen in order to edit the ad or change your purchase options by clicking on the breadcrumb links just above your ad.

PAYMENT - Step 6
All our classified transactions are handled by PayPal. Either use your PayPal account or just proceed with a major credit card number—PayPal handles both. PayPal will send you an email with a receipt. If you don’t have a credit card or can’t get online, drop by The Coast office and we can help you place your ad. We don’t accept cheques or debit at the office.

What if you don't have a PayPal account? That's okay. You don't need one. If you have a credit card, (Visa, Mastercard, Discover or American Express) that's all you need. When you get to the PayPal screen to begin payment, you will be prompted to type in a username & password. Directly below that is a link: Don't have a PayPal account? Click here. Click it. Then, simply enter your credit card information for a one-time transaction.

What if you don't have a credit card? That's okay. If you need to, you can come on down to our office and pay us in cash.

REFUNDS/CANCELLATIONS
We do not offer any refunds for early cancellations of paid print classifieds or web upgrades.

CHANGING YOUR AD - DELETE, PROMOTE, MODIFY
All very simple to do, just log in and click on Modify, Promote, Renew, Delete An Ad. All your ads will be listed and there are buttons for each operation.



RESPONDING TO AN AD

MEMBER PRIVATE MESSAGES
Private Messages is how members respond to ads. This is a member only feature. Each time that someone responds to your ad by Private Message, we will notify you by email. The notification will include a copy of the message. If you decide to reply to the message, it will be necessary to log on to The Coast Classifieds where we provide an interface for you to respond anonymously.

When logged on to The Coast Classifieds, you can see how many Private Messages you have in the top right corner of the screen - both read and unread. Just click on the link - this will take you to your message inbox. Replying to the messages merely takes pressing on the reply button.

As a member service, you also have a message outbox where all the Private Messages that you have sent in response to to other people's ads are saved.

A Private Message between members keeps your email anonymous. Only your user name and neighbourhood will be displayed.

NON-MEMBER EMAIL REPLIES
Non members or unlogged in members can always respond to ads by filling out the email response form at the bottom of the ad.

MEMBER WATCH LISTS
This is a members only feature. When browsing ads, you can choose to save ads that are interesting to you under your Watch List. To find your Watch List, just click this option in the left hand side Member Navigation menu. There you will find your list of ads.



FEEDBACK

ABUSIVE OR OFFENSIVE ADS
To report an offensive or abusive ad, just click on the link Report This Ad at the top right hand side of the ad. You will be prompted to complete a contact form. We will investigate the occurrence without delay.

SPAM RESPONSES
If you are receive spam or offensive Private Message, just click on the Report Abusive or Offensive Messages button. The Private Message will be deleted from your box and we will investigate the occurrence without delay.

COMMENTS
If you find that this help menu does not answer your questions or you think we could be doing a better job, just email us at webmaster. Advice is always welcome.